SHIPPING POLICY for Zaqolo
Thank you for choosing Zaqolo (https://thestripedcat.com) for your custom-designed apparel, collectibles, and homeware. This Shipping Policy explains our procedures regarding order processing, shipping speeds, tracking, and delivery guidelines to ensure a smooth shopping experience.
I. Service Area and Shipping Carriers
We partner with trusted shipping carriers to ensure your packages are delivered safely and efficiently, including USPS, DHL, EMS, FedEx, UPS, and local postal services.
- Domestic contiguous US Shipping Only: Our shipping services are strictly limited to the 48 contiguous United States.
- Shipping Restrictions: We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, APO/FPO addresses, or international destinations.
II. Order Processing and Handling Time
- Payment Confirmation: All orders are processed only after payment is successfully confirmed.
- Processing Schedule: Orders are processed on business days from Monday through Friday, excluding major U.S. federal holidays (such as New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
- Daily Cut-Off Time: Our daily cut-off time for processing is 5:00 PM EST. Orders placed after 5:00 PM EST or on weekends and holidays will begin processing on the next business day.
- Production and Handling: Because our custom apparel, homeware, and collectibles are uniquely made-to-order, they require production time before they ship. The standard handling time is 1–3 business days for Standard Delivery and 1–2 business days for Fast Delivery.
- Personalized Items: Custom or highly personalized items may require additional design and preparation time depending on the complexity of your request.
III. Estimated Delivery Times and Costs
Your total delivery time is estimated by combining the Handling Time and the Transit Time. We offer the following shipping options and flat-rate costs:
| Shipping Method | Handling Time | Estimated Transit Time | Total Est. Delivery Time | Shipping Cost |
|---|---|---|---|---|
| Standard Delivery | 1–3 business days | 7–25 business days | 8–28 business days | $4.99 |
| Fast Delivery | 1–2 business days | 10–15 business days | 11–17 business days | $16.99 |
Note: Please understand that delivery dates are estimates only. Delays may occasionally occur during major holidays, high-volume peak seasons, or due to unforeseen factors beyond our control (such as severe weather, natural disasters, or carrier disruptions).
IV. Order Tracking
- Order Confirmation: You will receive an Order Confirmation Email immediately after completing your purchase.
- Tracking Link: Once your order has been processed and handed over to our shipping carrier (typically within 1–2 days), a Tracking Notification email containing a tracking link will be sent to you.
- Carrier Processing Delay: Please allow 3–7 days for the carrier to scan your parcel and update the tracking status in their system. If no tracking details are visible during this period, it simply means the carrier has not yet processed your package.
- Delayed Deliveries: If your shipment has exceeded the estimated delivery timeframe, please contact our support team immediately so we can investigate and assist you.
V. Address Accuracy and Liability
- Customer Responsibility: It is strictly the customer’s responsibility to provide an accurate, complete, and valid shipping address at checkout (including correct street name, house/apartment number, and ZIP code). Incomplete or incorrect details may cause package delays or delivery failures.
- Undeliverable Packages: If an order is returned to us due to an incorrect address, the package may be disposed of by the carrier. If it is returned to our sender warehouse, the customer will be responsible for additional shipping charges to resend the package.
- Post-Dispatch Changes: We are not liable for any lost, stolen, or damaged packages if you contact the carrier after dispatch to request forwarding, redirection, or to leave the package unattended.
VI. Multiple Shipping Addresses
Our fulfillment partners can only ship to one address per order. If you need to ship items to multiple different locations, please place separate orders for each delivery address.
VII. Contact Us
If you have any questions, require assistance with your shipment, or need support with tracking, please reach out to our Customer Service team during our support hours:
- Store Name: Zaqolo
- Support Email: [email protected]
- Phone Number: +1 (415) 639-0546
- Business Address: 530 5th Ave, New York, NY 10036, US
- Support Hours: 9:00 AM – 6:30 PM EST, Monday – Friday