Welcome to Zaqolo (https://thestripedcat.com)! We want to ensure a secure, transparent, and seamless shopping experience when you purchase our custom-designed apparel, collectibles, and homeware. Please review our payment policy below for information on accepted payment methods, security measures, and billing requirements.
1. Accepted Payment Methods
To provide you with a convenient checkout process, we accept a wide variety of payment options:
- Credit and Debit Cards: Visa, Mastercard, and American Express (processed securely via Stripe). We also accept Discover and Diners Club.
- Digital Wallets: PayPal, Apple Pay, Google Pay, and Venmo.
- Buy Now, Pay Later: For eligible customers in the United States, we support installment payments through Afterpay, Affirm, and Klarna.
2. Payment Processing and Production Timing
Please note that all payments must be made in full upfront before your shipment is processed. Because our apparel, collectibles, and homeware are custom-designed and personalized based on your specific request, production will only begin once your payment has been successfully confirmed.
When we receive your order, we perform a standard authorization check on your card to ensure there are sufficient funds to complete the transaction. Your card is charged once the authorization is approved.
3. Payment Security Guarantee
Your privacy and payment security are our top priorities.
- To prevent unauthorized access to your personal data, our entire order process is encrypted using industry-leading TLS (Transport Layer Security) technology.
- Zaqolo does not directly collect, process, or store your credit/debit card numbers or personal financial information on our servers.
- All transactions are securely handled by trusted third-party payment gateways like PayPal and Stripe, and your sensitive data is never shared with unauthorized third parties.
4. Billing Address Requirements
For your security and to ensure smooth online transactions, all online orders must be linked to a valid billing address. Please make sure that the billing address entered during checkout exactly matches the address registered with your credit card, debit card, or prepaid card issuer.
5. Fraud Prevention and Declined Payments
We take fraud prevention very seriously to protect our customers from payment abuse.
- All credit and debit cardholders are subject to validation and authorization checks by both our system and the card issuer.
- Our payment gateways conduct automated fraud checks, which may include geolocalization via your IP address to prevent unauthorized card usage.
- Depending on your bank issuer, you may be presented with 3D Secure security measures (such as entering a one-time password or security code sent to your phone or email) to complete the checkout.
If your payment is declined:
- The transaction may have been blocked due to suspected suspicious activity or a simple typing error.
- Please double-check your card details, including the expiry date and the three-digit security code (CVV) on the back of your card.
- If your entered details are correct, we recommend contacting your bank or card issuer directly for further details, as they do not share the exact reason for the decline with us.
- Once resolved, you will need to place your order again, as we are unable to reinstate an order once the payment has been declined.
6. Contact Us
If you receive a persistent error message during checkout or have any questions regarding your transaction, please reach out to our customer support team with your order details at:
- Email: [email protected]
- Phone: +1 (415) 639-0546
- Address: 530 5th Ave, New York, NY 10036, US
By completing a transaction with Zaqolo, you agree to the terms of this Payment Policy