Frequently Asked Questions (FAQs) – Zaqolo
Welcome to the Zaqolo Frequently Asked Questions page. Here, you’ll find everything you need to know about purchasing our custom-designed apparel, collectibles, and homeware. If you have any other questions, please feel free to reach out to our team at the bottom of this page.
🛒 Shopping & Product Information
Q: How do I find products on Zaqolo? A: You can easily search for your favorite apparel, collectibles, or homeware items using the search bar located at the top of our website, or you can browse through our menu categories to explore the collections.
Q: How do I choose the correct size for apparel? A: Our sizing chart is your trusty guide to finding the perfect fit. If your measurements fall between two sizes, we generally recommend choosing the larger option for a more relaxed and comfortable fit.
Q: How should I care for my custom-designed apparel? A: To maintain the premium quality of your custom prints, we recommend following these care steps:
- Turn garments inside out before washing to protect the design.
- Wash in cold water on a gentle cycle.
- Tumble dry on low or air dry for the gentlest care.
- Avoid using bleach to keep the colors vibrant.
💳 Payment Information
Q: What payment methods do you accept? A: We accept major payment methods to ensure a flexible checkout process, including Visa, MasterCard, American Express, Discover, debit cards, and secure online wallets like PayPal or Stripe.
Q: Is my payment and personal information secure? A: Yes, absolutely. We prioritize your security and adhere to high industry standards to safeguard your personal details during checkout. Your payment information is encrypted and processed securely using secure socket layer (SSL encryption) technology.
Q: Can I use more than one coupon code per order? A: No, our system is only able to process and apply one coupon code per purchase. You can enter your promo or discount code in the designated field during checkout, and the total will update automatically.
📦 Shipping & Order Tracking
Q: How long will it take to produce and ship my order? A: Because our products are custom-designed and made-to-order, items are typically manufactured and dispatched from our facility within 3 to 7 business days (and often as quickly as 3 to 5 business days for select apparel) from the time of purchase.
Q: How do I track my order? A: Once your order is shipped, we will send you a shipping confirmation email containing a tracking number and a direct link to follow the shipment. You can also track your order directly on our website’s tracking page using your order number.
Q: Why isn’t my tracking number working yet? A: Do not worry! A tracking number typically takes 2 to 3 days (and sometimes 3 to 5 business days) to update and appear in the carrier’s system after the order has been handed over and scanned by the postal courier.
Q: Do you ship internationally, and are there any customs fees? A: Yes, we ship worldwide to bring our custom designs to fans everywhere! Please note that international shipments are sent DDU (Delivered Duty Unpaid). This means that any applicable local taxes, import duties, or customs fees are the sole responsibility of the recipient upon delivery. Additionally, please note that we do not ship to US military bases (APO/FPO) or restricted regions.
🔁 Cancellations, Returns, & Defective Items
Q: Can I modify or cancel my order after it has been placed? A: If you notice an error in your design, size, or shipping address, please contact us immediately. Cancellations or changes are generally only eligible within a narrow window, such as within 24 hours (and sometimes as quickly as 4 hours) of placing the order, before the item enters the production or processing phase. Once an item has entered production or has shipped, we are unable to make any changes.
Q: What is your return policy? A: We accept returns and replacements within 30 days of delivery if the item you received is defective, damaged, or incorrect. However, because all of our apparel, collectibles, and homeware products are custom-made to order, we cannot accept returns or exchanges for change of mind, incorrect size choices, or wrong item selections made by the customer. Please be sure to review your details carefully before finalizing your order.
Q: What happens if my item arrives damaged, defective, or incorrect? A: We are incredibly sorry for any inconvenience! If your product arrives defective, damaged, or incorrect due to an error on our part, we will gladly send a replacement at no additional cost. Simply contact us immediately with your order number and clear photos showing the damaged product, packaging, or defect, and we will resolve it promptly.
📞 Contact Information
Still have questions? Our customer service team is happy to help!
- Store Name: Zaqolo
- Email: [email protected]
- Phone: +1 (415) 639-0546
- Business Address: 530 5th Ave, New York, NY 10036, US