Refund and Returns Policy
At The Striped Cat, we want customers to understand what to expect when ordering from us and what to do if something goes wrong.
Many of the products available through our store are prepared or produced specifically after an order is placed. Because of this made-to-order process, our return policy works differently from that of a traditional retail store.
If your order arrives with a manufacturing, printing, fulfillment, or other qualifying product issue, please contact us. Our support team will review the situation and determine an appropriate solution.
Returns and Replacements
Because many products sold by The Striped Cat are prepared specifically for individual orders, we generally cannot accept returns or exchanges when the reason is based on personal preference or an incorrect selection made when ordering.
This includes situations such as:
- Ordering the wrong size
- Choosing the wrong color
- Selecting the wrong design or product option
- Changing your mind after placing the order
- No longer wanting the product after processing has begun
Before completing checkout, please review the product page and your order details carefully, including the selected product, size, color, design, quantity, personalization, and other available options.
If there is a problem with your item that resulted from production or fulfillment, please contact us so we can review what happened.
When a Refund or Replacement May Be Available
Depending on the circumstances, your order may qualify for a replacement or refund when:
- The product arrives damaged
- The item has a manufacturing defect
- There is a significant printing or production error
- You receive the wrong product
- The item you receive is significantly different from the product information presented on our website
When a verified issue occurred during production or fulfillment, we will review the available information and determine an appropriate resolution.
Depending on the nature of the issue, this may include a replacement or refund.
How to Report an Order Problem
If something is wrong with your order, please contact us before returning or shipping the product anywhere.
Email our customer support team at:
To help us review the issue, please include:
- Your order number
- A brief description of the problem
- Clear photographs showing the affected product and issue
- Any additional photographs or information that may help us understand what happened
Please keep the item while your request is being reviewed. Our support team may need additional photographs, information, or clarification before determining the appropriate next step.
Once we have reviewed your request, we will provide further instructions.
Do not return an item to any address unless our support team has specifically provided return instructions.
Condition of Approved Returns
If we approve a physical return, the product should generally remain in its original condition unless the reported defect or damage makes this impossible.
Items that have been worn, washed, modified, intentionally damaged, or otherwise used may not qualify for a refund or replacement when their condition is unrelated to the original reported problem.
Returns sent without authorization or without following the instructions provided by our support team may not be accepted.
Return Shipping Costs
When a return is necessary because an item is damaged, defective, incorrect, or affected by a verified production or fulfillment issue, our team will review the circumstances and provide the appropriate instructions.
For other return requests that we specifically approve, return shipping costs may be the responsibility of the customer.
Original shipping charges are generally non-refundable unless the refund or return results from an issue for which The Striped Cat is responsible.
Please wait for our instructions before sending a product back.
Refunds
When a refund is approved, we will generally issue it to the original payment method whenever possible.
After we process a refund, the amount may not appear in your account immediately. The time required for the funds to become available depends on your bank, card issuer, payment processor, or other financial provider.
Any additional processing time after the refund has been successfully issued by The Striped Cat is determined by the relevant payment provider.
Refund Not Showing in Your Account?
If we have confirmed that a refund has been processed but you have not yet received it, we recommend that you:
- Check your bank, card, or payment account again.
- Contact your card issuer or payment provider.
- Contact your bank to ask about pending refund processing times.
Financial institutions may require additional time to post a refund to an account.
If you have completed these steps and still cannot locate the refund, contact us at [email protected] and we will help you review the status available to us.
Sale and Promotional Products
Products purchased during a sale, promotion, or with a discount may be subject to the conditions associated with that particular offer.
Where applicable, please review the product page and promotional terms before placing your order.
However, if a discounted product arrives damaged, defective, incorrect, or with a production or fulfillment problem, please contact us. We will review the issue in the same way we would review a qualifying problem with another order.
Exchanges
We generally do not provide exchanges when a customer has selected the wrong size, color, design, or other product option.
If the item you receive is damaged, defective, incorrect, or affected by a qualifying production or fulfillment issue, email us at [email protected].
After reviewing the information you provide, we will explain the available resolution and whether a replacement or another solution is appropriate.
Gift Orders
If an item was purchased as a gift and shipped directly to another recipient, the available refund or replacement process may depend on how the original order was placed and the nature of the issue.
When a refund must be returned to the original payment method, it will normally be issued to the person who originally placed and paid for the order.
If you need help with an order that was purchased or received as a gift, please contact our support team before returning anything.
Please Check Your Order Before Checkout
A few moments spent reviewing an order before payment can prevent many problems later.
Before completing your purchase, please make sure the following information is correct:
- Shipping address
- Product selection
- Size
- Color
- Design
- Quantity
- Personalization or other selected options, when applicable
If you discover an error after submitting your order, contact us as soon as possible.
We will check the order status and determine whether a change or cancellation is still possible. Because some products may move into production or fulfillment shortly after an order is placed, we cannot guarantee changes or cancellations once processing has begun.
Nothing in this Refund and Returns Policy is intended to restrict consumer rights that cannot legally be excluded under applicable law.
Contact Us
If you have a question about this Refund and Returns Policy, an existing order, or a problem with a product you received, please contact:
The Striped Cat
Email: [email protected]
Website: TheStripedCat.com
Please contact our support team before returning any product. This allows us to review the issue first and provide the correct instructions for your particular order.
Thank you for shopping with The Striped Cat. When a genuine production, fulfillment, or product issue occurs, we will review the circumstances and work toward an appropriate resolution.